Returns & Refund Policy

You may request a return within 7 days of receiving your order, provided the item is unused, in its original condition and complete with its original packaging, accessories and documentation.

Damaged, incorrect or missing items should be reported within 3 working days of delivery so we can arrange a replacement or refund at no cost to you.

For safety, hygiene and calibration reasons, the following are not eligible for return unless faulty or supplied incorrectly: opened chemicals and fluids (including DEF/AdBlue in opened containers), consumables and filters once unsealed, calibration gases, and items manufactured, configured or imported specifically to your order.

Equipment that has been installed, commissioned or put into service is handled under its warranty terms rather than as a return.

Contact us with your order number, the item concerned and the reason for the return at support@ozoneco.sa or +966 59 697 4649. Photographs help us resolve damage or mis-shipment quickly.

Our team confirms eligibility and the return method before you ship anything back. Returns sent without prior confirmation cannot be processed.

If the return is due to our error — a damaged, defective or incorrectly supplied item — OzoneCo covers the return shipping.

For returns requested for other reasons, the return shipping cost is borne by the customer, and the original delivery charge is not refunded.

Once the returned item is received and inspected, we confirm the outcome and issue any approved refund to the original payment method or bank account used for the order.

Refunds are normally issued within 7–14 working days of approval; the time it takes to appear in your account depends on your bank or card issuer.

If an order has not been paid, cancelling it simply releases the reserved stock and no refund is required.

You may cancel an order at no cost before it is dispatched by contacting us with your order number. Once an order has shipped, the return process above applies.

Manufacturer warranty terms, where offered, apply in addition to this policy and are stated on the product page, quotation or invoice for the item concerned.