Shipping & Delivery Policy

OzoneCo delivers store orders within the Kingdom of Saudi Arabia. Orders for destinations outside the Kingdom are handled as project shipments and must be arranged with our sales team.

After you place an order, the requested quantity is held against our warehouse stock and our team reviews availability and delivery details.

Orders are prepared for dispatch once payment arrangements are confirmed with you. Working days are Sunday to Thursday, excluding public holidays.

Typical delivery inside Riyadh is 1–3 working days after dispatch, and 2–5 working days to other regions of the Kingdom, depending on the carrier and destination.

Large equipment, analysers, bulk fluids and items requiring installation or calibration may need a longer lead time. Where this applies, our team confirms the expected schedule with you before dispatch.

The delivery charge that applies to your order is calculated and shown at checkout before you place the order, and again on your order confirmation.

Free delivery may apply above the order value published at checkout. Special handling (heavy equipment, hazardous goods, remote sites) may be quoted separately and is always agreed with you in advance.

Where pickup is offered at checkout, you may collect your order from the OzoneCo facility during business hours after we confirm it is ready. Please bring the order number and a valid ID.

Business hours: Saturday – Thursday, 8:00 AM – 6:00 PM.

Please inspect the shipment on receipt. Any visible damage, shortage or incorrect item should be noted with the carrier and reported to us within 3 working days so we can resolve it.

Deliveries are made to the address you provide at checkout. If the address or contact number is incorrect or nobody is available to receive the shipment, redelivery may incur an additional charge.

Contact us with your order number at support@ozoneco.sa or +966 59 697 4649. You can also follow your order using the tracking link sent with your order confirmation.